Terms of Service

Last updated: 2026-09-08

These Terms of Service ("Terms") govern your access to and use of Ora Games ("we", "us", "our") and form a binding agreement between you and us. By creating an account, depositing funds, or playing any game on our platform you confirm that you have read, understood, and agreed to these Terms in full.

1. Eligibility

You must be at least 18 years old (or the legal age of majority where you reside, whichever is greater) to use Ora Games. You must not be a resident of, or accessing the service from, any jurisdiction where online wagering is prohibited. It is your responsibility to ensure that your use of our service is lawful in your location.

2. Your Account

You may hold only one account, and each account must belong to and be operated by the individual registered on it. Only one account is permitted per person and per verified identity. The same identity document may not be used to register, operate, or verify more than one account.

All information provided during registration and verification must be accurate, complete, and up to date. Accounts found to be duplicated, shared, transferred, or registered using another person's identity may be suspended or closed.

You are responsible for keeping your password and account credentials confidential — any activity on your account is your responsibility. If you believe your account has been compromised, contact us immediately at [email protected].

3. Deposits and Redemptions

Deposits made via our supported payment gateways (cryptocurrency, Cash App, Chime, PayPal, Venmo, Zelle, and others we may add) are credited to your wallet after confirmation.

Identity verification (KYC) is mandatory before any redemption can be processed. You must provide a valid government-issued photo ID and may also be required to complete facial verification or provide a selfie, provide proof of address, verify your payment method, and supply any additional information reasonably required to confirm your identity, age, account ownership, and payment method.

Only one Ora Games account is permitted per verified individual, and the same identity document cannot be used to create, operate, or verify multiple accounts.

If verification is incomplete, unsuccessful, or the information provided does not match your account details, your account and any pending redemption will remain on hold until verification is successfully completed. Redemption processing times begin only after all verification requirements have been satisfied. We may request additional or renewed verification where reasonably necessary for security, fraud prevention, or legal and regulatory compliance.

Redemptions are processed manually by our team — redemptions are typically processed within 5–10 minutes after successful KYC verification during normal operating hours, and within 24 hours during high-volume periods.

4. Bonuses and Wagering

Bonus credits are subject to a wagering requirement set by us and shown in your account. Bonuses cannot be redeemed until the wagering requirement is met. Demo bonuses ("play money") cannot be redeemed at all and are reset to zero on your first real-money deposit. Abuse of bonuses — including but not limited to operating multiple accounts or attempting to game the wagering system — will result in forfeiture of bonus funds and any associated winnings.

5. Fair Play

All games use either certified third-party random number generators (RNG) or, where applicable, provably-fair seed-and-hash mechanisms. Any attempt to manipulate, exploit a bug in, or otherwise interfere with game outcomes is prohibited and will result in immediate account termination and forfeiture of funds.

6. Chargebacks

Initiating a chargeback or payment dispute on a legitimate deposit is a breach of these Terms. Accounts found to have done so will be closed and the disputed amount, plus any associated fees, may be recovered from remaining balances.

7. Sweepstakes Accounts

When you create a vendor sweepstakes account through Ora Games, that account is provisioned on a third-party platform. Their separate terms also apply. Funds moved to a sweepstakes vendor are governed by that vendor's rules; Ora Games acts as a bridge and is not responsible for vendor downtime or third-party policy changes.

8. Account Termination

We reserve the right to suspend or close any account, with or without notice, for reasons including but not limited to: violation of these Terms, suspected fraud, multiple-accounting, abusive behavior toward our team, or where required by law. On termination, any remaining real-money balance (after deduction of any owed amounts) will be refunded to you via the original payment channel where possible.

9. Limitation of Liability

To the maximum extent permitted by law, Ora Games is not liable for indirect, incidental, or consequential damages arising from your use of the service. Our total aggregate liability to you in any matter shall not exceed the amount you deposited with us in the 30 days preceding the event giving rise to the claim.

10. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of Ora Games after a change constitutes acceptance of the updated Terms.

11. Contact

Questions about these Terms? Reach us at [email protected], via the in-product live chat, or by Facebook Messenger at m/oragamesofficial.