⚡Redeems typically processed within 5–10 minutes after successful verification.
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Privacy Policy

Last updated: 2026-09-08

Ora Games ("we", "us", "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using Ora Games you agree to the practices described below.

1. What We Collect

  • Account information — username, email address, display name, and a hashed password.
  • Transactional data — deposits, redemptions, wagers, wins, and bonus credits.
  • Identity verification (KYC) — mandatory before redemptions — government ID, proof of address, selfie or facial verification, and payment-method details, handled by our verification partners.
  • Device & usage data — IP address, browser type, operating system, pages visited, referral source, approximate location (city/country level).
  • Communication logs — messages you send via live chat, Messenger, or email support.

2. How We Use Your Data

We use the information above to provide and improve the service — authenticate you, process payments, prevent fraud, comply with legal obligations (anti-money-laundering, age verification), respond to your support questions, send service notifications, and (where you've consented) offer promotions tailored to your activity.

3. Third Parties

We share data only with the parties needed to run the service:

  • Payment processors — Stripe (Cash App Pay), NowPayments (crypto), and manual handlers for Chime/PayPal/Venmo/Zelle deposits. They receive only what's needed to complete your transaction.
  • Sweepstakes vendors — when you create a vendor account, your chosen username/nickname is passed to them.
  • Analytics & live chat — Crisp (live chat) and privacy-respecting analytics for site performance.
  • Legal requests — we may disclose information when required by a valid legal order from competent authorities.

We do not sell your personal data to advertisers.

4. Cookies

We use cookies and localStorage to keep you logged in, remember your preferences (sidebar state, dismissed banners), and detect duplicate accounts. You can clear them at any time from your browser settings; doing so will sign you out.

5. Data Retention

Account and transaction records are retained for as long as your account exists and for at least 5 years after closure, to satisfy anti-money-laundering and tax reporting obligations. After that period we anonymize or delete the records.

6. Your Rights

Subject to applicable law, you may:

  • Request a copy of the personal data we hold about you.
  • Ask us to correct inaccurate information.
  • Request deletion of your account and associated data (subject to the retention exceptions above).
  • Withdraw consent for marketing communications at any time.

To exercise any of these rights, email [email protected].

7. Security

We use industry-standard encryption in transit (TLS 1.2+) and at rest. Passwords are stored as one-way hashes — we cannot recover them for you, only reset them. Despite our best efforts, no online service is 100% secure; you accept this risk in using Ora Games.

8. Children

Ora Games is strictly for adults. We do not knowingly collect data from anyone under 18. If you believe a minor has provided us with data, please contact [email protected] so we can delete it.

9. Changes

We will update this Policy as our practices evolve. The "Last updated" date at the top reflects the most recent revision.

10. Contact

For privacy questions, email [email protected].

How Orawin works

Create an account, choose a game provider, play with your available balance, and request a redeem after completing verification. Redemptions are typically processed within 5–10 minutes.